Company Policies

Contact policies: Your primary contact person for Lauren Zavlunov is Lauren Zavlunov. Lauren communicates by email, Facebook messenger and scheduled zoom/telephone call (if your package or program includes calls) only. Please do not use Instagram as a method to communicate.

Email and Facebook Messenger policies: Please allow up to two business days for a response by email or Facebook Messenger, although Lauren strives to respond sooner. For feedback on documents, all feedback must be included in a single email, rather than piecemeal, to allow for timely and efficient responses.

Call Cancellations: Please provide 24 hours’ notice if you must cancel or reschedule a call. You may forfeit your call if less notice is provided.

Time Off Policy: Company is closed on weekends and federal and state holidays. From time to time, you will be notified of additional days off.

Billing: You will be billed automatically every 30 days (or the nearest weekday) for recurring charges. We will attempt to charge a declined card every two days for up to ten days.

Billing Disputes: In the unlikely event of a disagreement between us regarding your services or deliverables, you agree to make a good faith attempt for 30 days to communicate with Company prior to initiating a chargeback.

One-on-one Coaching:

Sessions will be held by Zoom, or with advance notice, by other means including telephone.

The session must be scheduled using Lauren Zavlunov’s scheduling calendar, and there is no guarantee that her availability will match yours.

If a session is not used within 90 days, it is forfeited.

If you do not attend at the scheduled time, your session is forfeited.

If you must cancel or reschedule, you must do so at least 24 hours in advance, or your session will be forfeited.